UNISV Publisher Product Return Policy:
All occurrences involving the exchange or return of any product purchased on the Editora UNISV website must be made within a period of up to 7 (seven) days, counting from the delivery date, and must be communicated to our customer service sector.
1. When to refuse the product
Products are sent to the customer exactly as they were delivered to us by the manufacturer. If any of the hypotheses below occurs, refuse receipt and write the reason for refusal on the back of the DANFE (Electronic Invoice Auxiliary Document):
- open or damaged packaging;
- defective product;
- product not in accordance with the order;
- lack of accessories.
If you still accept the product, please contact customer service within 72 hours.
2. Exchange or cancellation of purchase
The return of any product can only be made within a period of up to 7 (seven) days, counting from the delivery date, with the exception of Fashion items, whose period is up to 30 (thirty) calendar days. During this period, if the product is defective, or if you are not satisfied with the purchase, contact our customer service department and request an exchange.
To exchange a product, the following conditions must be met:
- the product must be sent in the original packaging, without signs of use, without violating the original manufacturer's seal, accompanied by the DANFE, the manual and all accessories.
If the product, together with the packaging in which it was delivered, weighs less than 15Kg and its dimensions do not exceed 105cm in height, 105cm in width and 105cm in length, the return can be made by postage. Otherwise, the product will be collected by the carrier on an agreed date, at the same delivery location. Collections are made from Monday to Friday, from 8 am to 9 pm. Our transporter leaves a proof of collection at the location.
In case of postage, our operators will send, by e-mail, the postage code that must be presented at Post Office agencies. This process is free. (IMPORTANT: Franchise Post Offices (ACF) do not accept the use of the post authorization instrument.)
It is essential to follow the instructions:
- pack the product in its original packaging or similar;
- return all items/accessories that came with the product;
- attach the duplicate DANFE received upon delivery. It is imperative that it be sent so that the product can be identified;
- report, on the back of the DANFE, the reason for the return.
3. Deadline for resolution of the exchange
The partner has up to 30 (thirty) consecutive days, counted from the date of receipt of the product at its Distribution Center, to send another product to the customer.
4. Refund of amount paid
The refund of amounts paid using the same payment method chosen in the purchase process.
For purchases paid by credit card, the card company will be notified and the reversal will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The refund period depends on the card issuer.
In purchases paid by bank slip or direct debit, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer's current account, which must be individual. It is necessary that the current account holder's CPF be the same as that in the order (client's CPF). If the buyer does not have a current account that meets the aforementioned conditions, a Payment Order will be sent within the same period in the name of the holder of the purchase. It can be redeemed at any Banco Itaú branch, upon presentation of an identity document and CPF.
The refund of amounts will be processed only after receipt and analysis of the products at the Distribution Center.
